EDUCATION

SSC

Completed Secondary School of Certification from Sheba & Latha High School.

Intermediate

Completed Intermediate From Narayana Junior College
Course: Bi.P.C

Graduation

Completed Graduation From OUCDE
Course: Englist Literature, Pub Admin & Psychology

WORK EXPERIENCE

C3i SSPL

Worked in C3i SSPl from November 2010 - September 2015 As Level II Analyst - Technical Support. I use to Oversee Help Desk Analyst activities including, but not limited to scheduling, daily management, productivity management, objective & goal setting Act as first level of escalation for issues requiring leadership attention.

Dell Technologies

As Senior Technician in US Premium Tech support. I deal with both hardware and software problem solving situations. We are always on the path of learning new things so we should help each other to grow.Key Responsibilities in Current Role Taking care of individual performance day to day.. Reporting the team's survey performance and reporting end of day team's productivity to senior management. Taking up management role in the team as a supervisor when required.

Skills

Agile Fundamentals | Agile Methodology | Application Software Support | Cascading Style Sheets (CSS) | Hyper Text Markup Language (HTML) | IT Troubleshooting | JavaScript | OS Troubleshooting | People Management | Program Management | Project and Program Management | Remote Computer Support | Scrum Methodology | Technical Support | Web Page | Web Production